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Thank you for contacting the BBC. This is to let you know that we are dealing with your recent complaint but are waiting to clarify some points with other colleagues in the BBC before we reply more fully to you. We will of course respond as soon as possible but trust you will understand that the time taken can also depend on the nature and number of the other complaints we are currently investigating. The BBC alsoissues public responses to issues which prompt large numbers of significant complaints and these can be read on our website atwww.bbc.co.uk/complaints We would be grateful if you would not reply to this email and, in themeantime, would like to thank you for contacting us with details of your concerns. Regards BBC Information